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Be a good listener. … Identify and anticipate needs. … Make customers feel important and appreciated. … Be clear. … Understand the power of “Yes” … Say you’re sorry. … Go above and beyond the basics. … Get regular feedback from your customers. What does exceeding customer expectations mean? ExceedingRead More →

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Offer a solution. What are the steps in handling customer complaint? 7 Steps for Handling Customer Complaints Listen carefully to the person who is angry. … Let your customer vent for a few minutes if necessary. … Show empathy for your customer’s concerns. … Thank your customer for complaining. …Read More →

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Our new member dues are only $29 per year and there is no other source for this combination of in-depth help and support. A single insight gained from our Journal, a local chapter meeting or other AAII program will repay the membership cost many times over. How many members doesRead More →

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The FTC cannot resolve individual complaints, but it can provide information about what steps to take. The FTC says that complaints can help it and its law enforcement partners detect patterns of fraud and abuse, which may lead to investigations and stopping unfair business practices. How do I lodge aRead More →

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In April 2016, a class-action lawsuit was pressed against Starbucks after multiple reported incidents of the company purposely underfilling their latte beverages to reduce milk costs. After two years of legal proceedings, the lawsuit was dismissed. Can I use Starbucks name? You may not use any trademark, service mark, domainRead More →

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Contact Us Customer Care. 1860 123 1122. 09:00 AM – 06:00 PM IST (Monday to Friday) Call N Trade. 1860 123 1122. 09:00 AM – 06:00 PM IST (Monday to Friday) For NRI Customers. +91-22-3914 0422. 09:00 AM – 12:00 AM IST (Monday to Friday) How can I know myRead More →

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Potential drawbacks of CRM systems CRM costs. One of the greatest challenges to CRM implementation is cost. … Business culture. A lack of commitment or resistance to cultural change from people within the company can cause major difficulties with the CRM implementation. … Poor communication. … Lack of leadership. WhenRead More →

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Collusion is a non-competitive, secret, and sometimes illegal agreement between rivals which attempts to disrupt the market’s equilibrium. The act of collusion involves people or companies which would typically compete against one another, but who conspire to work together to gain an unfair market advantage. What is the effect ofRead More →

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A typical example of customer loyalty is Starbucks. … Then, customer loyalty encourages customers to shop particular brands regularly, to spend more money, to advertise the brand with a mouth-to-mouth advertising and to have a positive shopping experience. Why is customer loyalty important? Customer loyalty increases profits, improves sales successRead More →